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Career profile Usher

Also known as Docent, Lobby Attendant, Ticket Attendant, Ticket Taker, Usher, Visitor Services Assistant, Visitor Services Associate, Visitor Services Representative, Visitor Services Specialist

Usher

Also known as Docent, Lobby Attendant, Ticket Attendant

Interests Profile
  • Conventional
  • Social
  • Enterprising
Pay Range
$18,070 - $37,100 (annual)
Required Skills
  • Social Perceptiveness
  • Service Orientation
  • Speaking
Knowledge Areas
  • Customer and Personal Service
  • Public Safety and Security
  • Communications and Media
Core tasks
  • Greet patrons attending entertainment events.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
  • Lead tours and answer visitors' questions about the exhibits.
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What does an Usher do?

Ushers assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

What kind of tasks does an Usher perform regularly?

Ushers are often responsible for overseeing or executing some or all of the following tasks:

  • Greet patrons attending entertainment events.
  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Settle seating disputes or help solve other customer concerns.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.
  • Maintain order and ensure adherence to safety rules.
  • Search for lost articles or for parents of lost children.

The above responsibilities are specific to Ushers. More generally, Ushers are involved in several broader types of activities:

Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.

What is an Usher salary?

The median salary for an Usher is $25,110, and the average salary is $26,390. Both the median and average roughly describe the middle of the Usher salary range, but the average is more easily affected by extremely high or low salaries.

Many Ushers earn significantly more or less than the average, due to several factors. About 10% of Ushers earn less than $18,070 per year, 25% earn less than $20,190, 75% earn less than $30,270, and 90% earn less than $37,100.

Between the years of 2020 and 2030, the number of Ushers is expected to change by 61.8%, and there should be roughly 29,400 open positions for Ushers every year.

Median annual salary
$25,110
Typical salary range
$18,070 - $37,100
Projected growth (2020 - 2030)
61.8%

What personality traits are common among Ushers?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as an Usher are usually higher in their Conventional, Social, and Enterprising interests.

Ushers typically have strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Also, Ushers typically have strong Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Lastly, Ushers typically have moderate Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Ushers typically have moderate Realistic interests. Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as an Usher tend to value Relationships, Support, and Independence.

Most importantly, Ushers moderately value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Ushers moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.

Lastly, Ushers very slightly value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Ushers must consistently demonstrate qualities such as self-control, cooperation, and social orientation.

Below, you'll find a list of qualities typically required of Ushers, ranked by importance:

Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Social Orientation
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity
Job requires being honest and ethical.

What education and training do Ushers need?

Working as an Usher usually requires a high school diploma.

Ushers need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Ushers

  • 6.9% did not complete high school or secondary school
  • 30.7% completed high school or secondary school
  • 25.1% completed some college coursework
  • 10.2% earned a Associate's degree
  • 18.7% earned a Bachelor's degree
  • 7.7% earned a Master's degree
  • 0.7% earned a doctorate or professional degree

Knowledge and expertise required by Ushers

Ushers may benefit from understanding of specialized subject areas, such as customer and personal service, public safety and security, or communications and media knowledge.

The list below shows several areas in which most Ushers might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Important Abilities needed by Ushers

Ushers must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Ushers need abilities such as speech clarity, oral expression, and oral comprehension in order to perform their job at a high level. The list below shows several important abilities for Ushers, ranked by their relative importance.

Speech Clarity
The ability to speak clearly so others can understand you.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Critical Skills needed by Ushers

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Ushers frequently use skills like social perceptiveness, service orientation, and speaking to perform their job effectively. The list below shows several critical skills for Ushers, ranked by their relative importance.

Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Service Orientation
Actively looking for ways to help people.
Speaking
Talking to others to convey information effectively.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination
Adjusting actions in relation to others' actions.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

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