Also known as Airline Ticket Agent, Airport Sales Agent, Customer Service Agent, Reservation Agent, Reservationist, Reservations Agent, Reservations and Ticketing Agent, Station Agent, Ticket Agent, Tour Sales Representative
Also known as Airline Ticket Agent, Airport Sales Agent, Customer Service Agent
Ticket Agents make and confirm reservations for transportation or lodging, or sell transportation tickets.
In addition, Ticket Agents may check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Ticket Agents are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Ticket Agents. More generally, Ticket Agents are involved in several broader types of activities:
The median salary for a Ticket Agent is $39,430, and the average salary is $45,710. Both the median and average roughly describe the middle of the Ticket Agent salary range, but the average is more easily affected by extremely high or low salaries.
Many Ticket Agents earn significantly more or less than the average, due to several factors. About 10% of Ticket Agents earn less than $26,320 per year, 25% earn less than $30,600, 75% earn less than $62,550, and 90% earn less than $74,960.
Between the years of 2020 and 2030, the number of Ticket Agents is expected to change by 12.9%, and there should be roughly 13,100 open positions for Ticket Agents every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Ticket Agent are usually higher in their Conventional, Enterprising, and Social interests.
Ticket Agents typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Also, Ticket Agents typically have strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Lastly, Ticket Agents typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Ticket Agent tend to value Relationships, Support, and Independence.
Most importantly, Ticket Agents strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Ticket Agents moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Lastly, Ticket Agents moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Ticket Agents must consistently demonstrate qualities such as self-control, dependability, and cooperation.
Below, you'll find a list of qualities typically required of Ticket Agents, ranked by importance:
Working as a Ticket Agent usually requires a high school diploma.
Ticket Agents need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.
Ticket Agents may benefit from understanding of specialized subject areas, such as customer and personal service, computers and electronics, or public safety and security knowledge.
The list below shows several areas in which most Ticket Agents might want to build proficiency, ranked by importance.
Ticket Agents must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Ticket Agents need abilities such as oral expression, oral comprehension, and speech recognition in order to perform their job at a high level. The list below shows several important abilities for Ticket Agents, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Ticket Agents frequently use skills like active listening, speaking, and service orientation to perform their job effectively. The list below shows several critical skills for Ticket Agents, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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