Also known as 411 Directory Assistance Operator, Directory Assistance Operator, Information Specialist, Live Source Operator, Long Distance Operator (LD Operator), Telecommunications Operator, Telephone Operator, Toll Operator
Also known as 411 Directory Assistance Operator, Directory Assistance Operator, Information Specialist
Telephone Operators provide information by accessing alphabetical, geographical, or other directories.
In addition, Telephone Operators
Telephone Operators are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Telephone Operators. More generally, Telephone Operators are involved in several broader types of activities:
The median salary for a Telephone Operator is $37,710, and the average salary is $39,340. Both the median and average roughly describe the middle of the Telephone Operator salary range, but the average is more easily affected by extremely high or low salaries.
Many Telephone Operators earn significantly more or less than the average, due to several factors. About 10% of Telephone Operators earn less than $25,000 per year, 25% earn less than $29,430, 75% earn less than $48,700, and 90% earn less than $58,410.
Between the years of 2020 and 2030, the number of Telephone Operators is expected to change by -25.0%, and there should be roughly 400 open positions for Telephone Operators every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Telephone Operator are usually higher in their Conventional, Social, and Realistic interests.
Telephone Operators typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Also, Telephone Operators typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Lastly, Telephone Operators typically have moderate Realistic interests. Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Telephone Operators typically have moderate Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Telephone Operator tend to value Relationships, Support, and Independence.
Most importantly, Telephone Operators strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Telephone Operators moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Lastly, Telephone Operators somewhat value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Telephone Operators must consistently demonstrate qualities such as stress tolerance, integrity, and dependability.
Below, you'll find a list of qualities typically required of Telephone Operators, ranked by importance:
Working as a Telephone Operator usually requires a high school diploma.
Telephone Operators need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.
Telephone Operators may benefit from understanding of specialized subject areas, such as customer and personal service, telecommunications, or communications and media knowledge.
The list below shows several areas in which most Telephone Operators might want to build proficiency, ranked by importance.
Telephone Operators must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Telephone Operators need abilities such as oral expression, oral comprehension, and speech clarity in order to perform their job at a high level. The list below shows several important abilities for Telephone Operators, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Telephone Operators frequently use skills like active listening, speaking, and service orientation to perform their job effectively. The list below shows several critical skills for Telephone Operators, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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