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Career profile Resident Care Supervisor

Also known as Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor

Resident Care Supervisor

Also known as Adult Family Home Program Manager, Direct Care Supervisor, Resident Care Supervisor

Interests Profile
  • Enterprising
  • Conventional
  • Social
Pay Range
$26,620 - $69,910 (annual)
Required Skills
  • Critical Thinking
  • Active Listening
  • Speaking
Knowledge Areas
  • Customer and Personal Service
  • Administration and Management
  • Education and Training
Core tasks
  • Investigate employee complaints and resolve problems following management rules and regulations.
  • Inform management about problems, such as employee disputes.
  • Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
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What does a Resident Care Supervisor do?

Resident Care Supervisors supervise and coordinate activities of personal service workers.

What kind of tasks does a Resident Care Supervisor perform regularly?

Resident Care Supervisors are often responsible for overseeing or executing some or all of the following tasks:

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Recruit and hire staff members.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Take disciplinary action to address performance problems.
  • Apply customer feedback to service improvement efforts.
  • Requisition necessary supplies, equipment, or services.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Inform workers about interests or special needs of specific groups.

The above responsibilities are specific to Resident Care Supervisors. More generally, Resident Care Supervisors are involved in several broader types of activities:

Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.

What is a Resident Care Supervisor salary?

The median salary for a Resident Care Supervisor is $42,000, and the average salary is $45,820. Both the median and average roughly describe the middle of the Resident Care Supervisor salary range, but the average is more easily affected by extremely high or low salaries.

Many Resident Care Supervisors earn significantly more or less than the average, due to several factors. About 10% of Resident Care Supervisors earn less than $26,620 per year, 25% earn less than $32,820, 75% earn less than $55,430, and 90% earn less than $69,910.

Between the years of 2020 and 2030, the number of Resident Care Supervisors is expected to change by 24.2%, and there should be roughly 28,600 open positions for Resident Care Supervisors every year.

Median annual salary
$42,000
Typical salary range
$26,620 - $69,910
Projected growth (2020 - 2030)
24.2%

What personality traits are common among Resident Care Supervisors?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Resident Care Supervisor are usually higher in their Enterprising, Conventional, and Social interests.

Resident Care Supervisors typically have very strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Also, Resident Care Supervisors typically have strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Lastly, Resident Care Supervisors typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Resident Care Supervisor tend to value Relationships, Independence, and Support.

Most importantly, Resident Care Supervisors strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Resident Care Supervisors strongly value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Lastly, Resident Care Supervisors strongly value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Resident Care Supervisors must consistently demonstrate qualities such as dependability, attention to detail, and concern for others.

Below, you'll find a list of qualities typically required of Resident Care Supervisors, ranked by importance:

Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Integrity
Job requires being honest and ethical.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

What education and training do Resident Care Supervisors need?

Resident Care Supervisors often have training in vocational schools, related on-the-job experience, or an associate's degree.

Resident Care Supervisors usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Resident Care Supervisors

  • 6.5% did not complete high school or secondary school
  • 34.2% completed high school or secondary school
  • 29.5% completed some college coursework
  • 10.7% earned a Associate's degree
  • 15.5% earned a Bachelor's degree
  • 3.1% earned a Master's degree
  • 0.6% earned a doctorate or professional degree

Knowledge and expertise required by Resident Care Supervisors

Resident Care Supervisors may benefit from understanding of specialized subject areas, such as customer and personal service, administration and management, or education and training knowledge.

The list below shows several areas in which most Resident Care Supervisors might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Important Abilities needed by Resident Care Supervisors

Resident Care Supervisors must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Resident Care Supervisors need abilities such as oral comprehension, oral expression, and written comprehension in order to perform their job at a high level. The list below shows several important abilities for Resident Care Supervisors, ranked by their relative importance.

Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity
The ability to speak clearly so others can understand you.

Critical Skills needed by Resident Care Supervisors

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Resident Care Supervisors frequently use skills like critical thinking, active listening, and speaking to perform their job effectively. The list below shows several critical skills for Resident Care Supervisors, ranked by their relative importance.

Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

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