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Career profile Patient Coordinator

Also known as Billing Coordinator, Health Unit Coordinator, Medical Office Specialist, Medical Secretary, Patient Coordinator, Physician Office Specialist, Unit Secretary, Unit Support Representative, Ward Clerk

Patient Coordinator

Also known as Billing Coordinator, Health Unit Coordinator, Medical Office Specialist

Interests Profile
  • Conventional
  • Social
  • Investigative
Pay Range
$27,000 - $54,600 (annual)
Required Skills
  • Speaking
  • Active Listening
  • Service Orientation
Knowledge Areas
  • Customer and Personal Service
  • Administrative
  • Medicine and Dentistry
Core tasks
  • Answer telephones and direct calls to appropriate staff.
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
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What does a Patient Coordinator do?

Patient Coordinators perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.

In addition, Patient Coordinators duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

What kind of tasks does a Patient Coordinator perform regularly?

Patient Coordinators are often responsible for overseeing or executing some or all of the following tasks:

  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Complete insurance or other claim forms.
  • Maintain medical records, technical library, or correspondence files.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

The above responsibilities are specific to Patient Coordinators. More generally, Patient Coordinators are involved in several broader types of activities:

Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

What is a Patient Coordinator salary?

The median salary for a Patient Coordinator is $37,350, and the average salary is $39,000. Both the median and average roughly describe the middle of the Patient Coordinator salary range, but the average is more easily affected by extremely high or low salaries.

Many Patient Coordinators earn significantly more or less than the average, due to several factors. About 10% of Patient Coordinators earn less than $27,000 per year, 25% earn less than $31,370, 75% earn less than $45,620, and 90% earn less than $54,600.

Between the years of 2020 and 2030, the number of Patient Coordinators is expected to change by 10.6%, and there should be roughly 75,200 open positions for Patient Coordinators every year.

Median annual salary
$37,350
Typical salary range
$27,000 - $54,600
Projected growth (2020 - 2030)
10.6%

What personality traits are common among Patient Coordinators?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Patient Coordinator are usually higher in their Conventional and Social interests.

Patient Coordinators typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Also, Patient Coordinators typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Patient Coordinator tend to value Relationships, Support, and Working Conditions.

Most importantly, Patient Coordinators strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Patient Coordinators moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.

Lastly, Patient Coordinators moderately value Working Conditions. Occupations that satisfy this work value offer job security and good working conditions.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Patient Coordinators must consistently demonstrate qualities such as concern for others, attention to detail, and integrity.

Below, you'll find a list of qualities typically required of Patient Coordinators, ranked by importance:

Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Integrity
Job requires being honest and ethical.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

What education and training do Patient Coordinators need?

Working as a Patient Coordinator usually requires a high school diploma.

Patient Coordinators need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Patient Coordinators

  • 3.3% did not complete high school or secondary school
  • 22.8% completed high school or secondary school
  • 35.9% completed some college coursework
  • 17.5% earned a Associate's degree
  • 17.0% earned a Bachelor's degree
  • 2.8% earned a Master's degree
  • 0.7% earned a doctorate or professional degree

Knowledge and expertise required by Patient Coordinators

Patient Coordinators may benefit from understanding of specialized subject areas, such as customer and personal service, administrative, or medicine and dentistry knowledge.

The list below shows several areas in which most Patient Coordinators might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Important Abilities needed by Patient Coordinators

Patient Coordinators must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Patient Coordinators need abilities such as oral comprehension, written comprehension, and oral expression in order to perform their job at a high level. The list below shows several important abilities for Patient Coordinators, ranked by their relative importance.

Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.

Critical Skills needed by Patient Coordinators

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Patient Coordinators frequently use skills like speaking, active listening, and service orientation to perform their job effectively. The list below shows several critical skills for Patient Coordinators, ranked by their relative importance.

Speaking
Talking to others to convey information effectively.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
Actively looking for ways to help people.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Writing
Communicating effectively in writing as appropriate for the needs of the audience.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

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