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Career profile Gaming Floor Supervisor

Also known as Casino Manager, Casino Shift Manager (CSM), Casino Supervisor, Floor Supervisor, Gaming Floor Supervisor, Pit Boss, Pit Supervisor, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor

Gaming Floor Supervisor

Also known as Casino Manager, Casino Shift Manager (CSM), Casino Supervisor

Interests Profile
  • Enterprising
  • Conventional
  • Realistic
Pay Range
$28,120 - $74,590 (annual)
Required Skills
  • Monitoring
  • Active Listening
  • Speaking
Knowledge Areas
  • Customer and Personal Service
  • Mathematics
  • Administration and Management
Core tasks
  • Interview and hire workers.
  • Train, supervise, schedule, and evaluate workers.
  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
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What does a Gaming Floor Supervisor do?

Gaming Floor Supervisors directly supervise and coordinate activities of workers in assigned gambling areas.

In addition, Gaming Floor Supervisors

  • may circulate among tables, observe operations, and ensure that stations and games are covered for each shift,
  • may verify and pay off jackpots,
  • may reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair,
  • may plan and organize activities and services for guests in hotels/casinos.

What kind of tasks does a Gaming Floor Supervisor perform regularly?

Gaming Floor Supervisors are often responsible for overseeing or executing some or all of the following tasks:

  • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
  • Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
  • Respond to and resolve patrons' complaints.
  • Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Explain and interpret house rules, such as game rules or betting limits, for patrons.
  • Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
  • Perform paperwork required for monetary transactions.
  • Greet customers and ask about the quality of service they are receiving.
  • Reset slot machines after payoffs.
  • Report customer-related incidents occurring in gaming areas to supervisors.
  • Record the specifics of malfunctioning machines and document malfunctions needing repair.
  • Answer patrons' questions about gaming machine functions and payouts.
  • Establish and maintain banks and table limits for each game.
  • Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
  • Exchange currency for customers, converting currency into requested combinations of bills and coins.
  • Monitor stations and games and move dealers from game to game to ensure adequate staffing.
  • Clean and maintain slot machines and surrounding areas.
  • Evaluate workers' performance and prepare written performance evaluations.
  • Monitor patrons for signs of compulsive gambling, offering assistance if necessary.

The above responsibilities are specific to Gaming Floor Supervisors. More generally, Gaming Floor Supervisors are involved in several broader types of activities:

Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

What is a Gaming Floor Supervisor salary?

The median salary for a Gaming Floor Supervisor is $50,440, and the average salary is $51,160. Both the median and average roughly describe the middle of the Gaming Floor Supervisor salary range, but the average is more easily affected by extremely high or low salaries.

Many Gaming Floor Supervisors earn significantly more or less than the average, due to several factors. About 10% of Gaming Floor Supervisors earn less than $28,120 per year, 25% earn less than $38,650, 75% earn less than $62,500, and 90% earn less than $74,590.

Between the years of 2020 and 2030, the number of Gaming Floor Supervisors is expected to change by 21.4%, and there should be roughly 3,000 open positions for Gaming Floor Supervisors every year.

Median annual salary
$50,440
Typical salary range
$28,120 - $74,590
Projected growth (2020 - 2030)
21.4%

What personality traits are common among Gaming Floor Supervisors?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Gaming Floor Supervisor are usually higher in their Enterprising, Conventional, and Realistic interests.

Gaming Floor Supervisors typically have very strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Also, Gaming Floor Supervisors typically have strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Lastly, Gaming Floor Supervisors typically have moderate Realistic interests. Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Gaming Floor Supervisor tend to value Relationships, Independence, and Support.

Most importantly, Gaming Floor Supervisors very strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Gaming Floor Supervisors strongly value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Lastly, Gaming Floor Supervisors strongly value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Gaming Floor Supervisors must consistently demonstrate qualities such as integrity, self-control, and dependability.

Below, you'll find a list of qualities typically required of Gaming Floor Supervisors, ranked by importance:

Integrity
Job requires being honest and ethical.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

What education and training do Gaming Floor Supervisors need?

Working as a Gaming Floor Supervisor usually requires a high school diploma.

Gaming Floor Supervisors need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Gaming Floor Supervisors

  • 5.3% did not complete high school or secondary school
  • 30.8% completed high school or secondary school
  • 29.1% completed some college coursework
  • 10.3% earned a Associate's degree
  • 19.9% earned a Bachelor's degree
  • 3.6% earned a Master's degree
  • 0.9% earned a doctorate or professional degree

Knowledge and expertise required by Gaming Floor Supervisors

Gaming Floor Supervisors may benefit from understanding of specialized subject areas, such as customer and personal service, mathematics, or administration and management knowledge.

The list below shows several areas in which most Gaming Floor Supervisors might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Important Abilities needed by Gaming Floor Supervisors

Gaming Floor Supervisors must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Gaming Floor Supervisors need abilities such as oral expression, problem sensitivity, and oral comprehension in order to perform their job at a high level. The list below shows several important abilities for Gaming Floor Supervisors, ranked by their relative importance.

Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.

Critical Skills needed by Gaming Floor Supervisors

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Gaming Floor Supervisors frequently use skills like monitoring, active listening, and speaking to perform their job effectively. The list below shows several critical skills for Gaming Floor Supervisors, ranked by their relative importance.

Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

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