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Career profile Funeral Home Manager

Also known as Arranging Funeral Director; Funeral Home Location Manager; Funeral Home Manager; Funeral Service Manager; Mortuary Operations Manager; Sales Manager, Prearranged Funerals

Funeral Home Manager

Also known as Arranging Funeral Director; Funeral Home Location Manager; Funeral Home Manager; Funeral Service Manager; Mortuary Operations Manager; Sales Manager, Prearranged Funerals

Interests Profile
  • Enterprising
  • Conventional
  • Social
Pay Range
$42,990 - $156,940 (annual)
Required Skills
  • Service Orientation
  • Social Perceptiveness
  • Active Listening
Knowledge Areas
  • Customer and Personal Service
  • Administration and Management
  • Administrative
Core tasks
  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Schedule funerals, burials, or cremations.
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What does a Funeral Home Manager do?

Funeral Home Managers plan, direct, or coordinate the services or resources of funeral homes.

In addition, Funeral Home Managers includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

What kind of tasks does a Funeral Home Manager perform regularly?

Funeral Home Managers are often responsible for overseeing or executing some or all of the following tasks:

  • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Schedule funerals, burials, or cremations.
  • Sell funeral services, products, or merchandise to clients.
  • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Negotiate contracts for prearranged funeral services.
  • Offer counsel and comfort to families and friends of the deceased.
  • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
  • Schedule work hours for funeral home or contract employees.
  • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
  • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
  • Explain goals, policies, or procedures to staff members.
  • Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
  • Set prices or credit terms for funeral products or services.
  • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
  • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
  • Identify skill development needs for funeral home staff.
  • Attend or make presentations at community events to promote funeral home services or build community relationships.
  • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.

The above responsibilities are specific to Funeral Home Managers. More generally, Funeral Home Managers are involved in several broader types of activities:

Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

What is a Funeral Home Manager salary?

The median salary for a Funeral Home Manager is $74,200, and the average salary is $91,530. Both the median and average roughly describe the middle of the Funeral Home Manager salary range, but the average is more easily affected by extremely high or low salaries.

Many Funeral Home Managers earn significantly more or less than the average, due to several factors. About 10% of Funeral Home Managers earn less than $42,990 per year, 25% earn less than $55,400, 75% earn less than $106,260, and 90% earn less than $156,940.

Between the years of 2020 and 2030, the number of Funeral Home Managers is expected to change by 3.2%, and there should be roughly 1,000 open positions for Funeral Home Managers every year.

Median annual salary
$74,200
Typical salary range
$42,990 - $156,940
Projected growth (2020 - 2030)
3.2%

What personality traits are common among Funeral Home Managers?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Funeral Home Manager are usually higher in their Enterprising, Conventional, and Social interests.

Funeral Home Managers typically have very strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Also, Funeral Home Managers typically have moderate Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Lastly, Funeral Home Managers typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Funeral Home Manager tend to value Relationships, Achievement, and Independence.

Most importantly, Funeral Home Managers very strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Funeral Home Managers strongly value Achievement. Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.

Lastly, Funeral Home Managers strongly value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Funeral Home Managers must consistently demonstrate qualities such as attention to detail, integrity, and dependability.

Below, you'll find a list of qualities typically required of Funeral Home Managers, ranked by importance:

Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Integrity
Job requires being honest and ethical.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.

What education and training do Funeral Home Managers need?

Funeral Home Managers often have training in vocational schools, related on-the-job experience, or an associate's degree.

Funeral Home Managers usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Funeral Home Managers

  • 3.3% did not complete high school or secondary school
  • 15.3% completed high school or secondary school
  • 18.2% completed some college coursework
  • 7.7% earned a Associate's degree
  • 34.5% earned a Bachelor's degree
  • 17.3% earned a Master's degree
  • 3.7% earned a doctorate or professional degree

Knowledge and expertise required by Funeral Home Managers

Funeral Home Managers may benefit from understanding of specialized subject areas, such as customer and personal service, administration and management, or administrative knowledge.

The list below shows several areas in which most Funeral Home Managers might want to build proficiency, ranked by importance.

Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Important Abilities needed by Funeral Home Managers

Funeral Home Managers must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Funeral Home Managers need abilities such as oral comprehension, oral expression, and written comprehension in order to perform their job at a high level. The list below shows several important abilities for Funeral Home Managers, ranked by their relative importance.

Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Speech Clarity
The ability to speak clearly so others can understand you.
Written Expression
The ability to communicate information and ideas in writing so others will understand.

Critical Skills needed by Funeral Home Managers

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Funeral Home Managers frequently use skills like service orientation, social perceptiveness, and active listening to perform their job effectively. The list below shows several critical skills for Funeral Home Managers, ranked by their relative importance.

Service Orientation
Actively looking for ways to help people.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Time Management
Managing one's own time and the time of others.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

If you have any questions or suggestions about this information, please send a message.