Also known as Banking Services Representative, Customer Service Specialist, Financial Service Representative, Financial Services Representative, Member Service Representative, New Accounts Clerk, New Accounts Representative, Personal Banker, Relationship Banker, Universal Banker
Also known as Banking Services Representative, Customer Service Specialist, Financial Service Representative
Financial Service Representatives interview persons desiring to open accounts in financial institutions.
In addition, Financial Service Representatives explain account services available to prospective customers and assist them in preparing applications.
Financial Service Representatives are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Financial Service Representatives. More generally, Financial Service Representatives are involved in several broader types of activities:
The median salary for a Financial Service Representative is $37,750, and the average salary is $39,870. Both the median and average roughly describe the middle of the Financial Service Representative salary range, but the average is more easily affected by extremely high or low salaries.
Many Financial Service Representatives earn significantly more or less than the average, due to several factors. About 10% of Financial Service Representatives earn less than $27,520 per year, 25% earn less than $32,170, 75% earn less than $45,450, and 90% earn less than $52,450.
Between the years of 2020 and 2030, the number of Financial Service Representatives is expected to change by -16.7%, and there should be roughly 3,200 open positions for Financial Service Representatives every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Financial Service Representative are usually higher in their Conventional, Enterprising, and Social interests.
Financial Service Representatives typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Also, Financial Service Representatives typically have strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Lastly, Financial Service Representatives typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Financial Service Representative tend to value Support, Relationships, and Independence.
Most importantly, Financial Service Representatives strongly value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Second, Financial Service Representatives strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Lastly, Financial Service Representatives moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Financial Service Representatives must consistently demonstrate qualities such as integrity, attention to detail, and cooperation.
Below, you'll find a list of qualities typically required of Financial Service Representatives, ranked by importance:
Financial Service Representatives often have training in vocational schools, related on-the-job experience, or an associate's degree.
Financial Service Representatives usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with this occupation.
Financial Service Representatives may benefit from understanding of specialized subject areas, such as customer and personal service, sales and marketing, or administrative knowledge.
The list below shows several areas in which most Financial Service Representatives might want to build proficiency, ranked by importance.
Financial Service Representatives must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Financial Service Representatives need abilities such as oral comprehension, oral expression, and written comprehension in order to perform their job at a high level. The list below shows several important abilities for Financial Service Representatives, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Financial Service Representatives frequently use skills like active listening, speaking, and reading comprehension to perform their job effectively. The list below shows several critical skills for Financial Service Representatives, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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