Also known as Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor, Inside Sales Supervisor, Reservations Supervisor, Sales Department Supervisor, Sales Leader, Sales Supervisor, Sales Team Leader
Also known as Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor
Customer Service Supervisors directly supervise and coordinate activities of sales workers other than retail sales workers.
In addition, Customer Service Supervisors may perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Customer Service Supervisors are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Customer Service Supervisors. More generally, Customer Service Supervisors are involved in several broader types of activities:
The median salary for a Customer Service Supervisor is $78,560, and the average salary is $90,120. Both the median and average roughly describe the middle of the Customer Service Supervisor salary range, but the average is more easily affected by extremely high or low salaries.
Many Customer Service Supervisors earn significantly more or less than the average, due to several factors. About 10% of Customer Service Supervisors earn less than $44,860 per year, 25% earn less than $58,850, 75% earn less than $109,050, and 90% earn less than $151,790.
Between the years of 2020 and 2030, the number of Customer Service Supervisors is expected to change by -5.0%, and there should be roughly 30,600 open positions for Customer Service Supervisors every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Customer Service Supervisor are usually higher in their Enterprising, Conventional, and Social interests.
Customer Service Supervisors typically have very strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Also, Customer Service Supervisors typically have strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Lastly, Customer Service Supervisors typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Customer Service Supervisor tend to value Independence, Working Conditions, and Support.
Most importantly, Customer Service Supervisors strongly value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.
Second, Customer Service Supervisors strongly value Working Conditions. Occupations that satisfy this work value offer job security and good working conditions.
Lastly, Customer Service Supervisors strongly value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Customer Service Supervisors must consistently demonstrate qualities such as integrity, attention to detail, and dependability.
Below, you'll find a list of qualities typically required of Customer Service Supervisors, ranked by importance:
Many Customer Service Supervisors will have a four-year bachelor's degree, but some do not.
Customer Service Supervisors usually need several years of work-related experience, on-the-job training, and/or vocational training.
Customer Service Supervisors may benefit from understanding of specialized subject areas, such as customer and personal service, administration and management, or personnel and human resources knowledge.
The list below shows several areas in which most Customer Service Supervisors might want to build proficiency, ranked by importance.
Customer Service Supervisors must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Customer Service Supervisors need abilities such as speech recognition, oral comprehension, and oral expression in order to perform their job at a high level. The list below shows several important abilities for Customer Service Supervisors, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Customer Service Supervisors frequently use skills like management of personnel resources, speaking, and active listening to perform their job effectively. The list below shows several critical skills for Customer Service Supervisors, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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