Also known as Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator
Also known as Account Representative, Call Center Representative, Client Services Representative
Customer Service Representatives interact with customers to provide basic or scripted information in response to routine inquiries about products and services.
In addition, Customer Service Representatives
Customer Service Representatives are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Customer Service Representatives. More generally, Customer Service Representatives are involved in several broader types of activities:
The median salary for a Customer Service Representative is $35,830, and the average salary is $38,510. Both the median and average roughly describe the middle of the Customer Service Representative salary range, but the average is more easily affected by extremely high or low salaries.
Many Customer Service Representatives earn significantly more or less than the average, due to several factors. About 10% of Customer Service Representatives earn less than $24,120 per year, 25% earn less than $28,760, 75% earn less than $45,400, and 90% earn less than $57,830.
Between the years of 2020 and 2030, the number of Customer Service Representatives is expected to change by -1.2%, and there should be roughly 361,700 open positions for Customer Service Representatives every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Customer Service Representative are usually higher in their Enterprising, Social, and Conventional interests.
Customer Service Representatives typically have very strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Also, Customer Service Representatives typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Lastly, Customer Service Representatives typically have moderate Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Customer Service Representative tend to value Relationships, Support, and Independence.
Most importantly, Customer Service Representatives very strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Customer Service Representatives moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Lastly, Customer Service Representatives moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Customer Service Representatives must consistently demonstrate qualities such as cooperation, attention to detail, and integrity.
Below, you'll find a list of qualities typically required of Customer Service Representatives, ranked by importance:
Working as a Customer Service Representative usually requires a high school diploma.
Customer Service Representatives need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.
Customer Service Representatives may benefit from understanding of specialized subject areas, such as customer and personal service, administrative, or computers and electronics knowledge.
The list below shows several areas in which most Customer Service Representatives might want to build proficiency, ranked by importance.
Customer Service Representatives must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Customer Service Representatives need abilities such as oral comprehension, oral expression, and speech clarity in order to perform their job at a high level. The list below shows several important abilities for Customer Service Representatives, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Customer Service Representatives frequently use skills like active listening, speaking, and service orientation to perform their job effectively. The list below shows several critical skills for Customer Service Representatives, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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