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Career profile Correspondence Clerk

Also known as Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative, Correspondent, Dispute Specialist, Office Technician, Technical Clerk

Correspondence Clerk

Also known as Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk

Interests Profile
  • Conventional
  • Enterprising
  • Social
Pay Range
$28,010 - $54,570 (annual)
Required Skills
  • Writing
  • Reading Comprehension
  • Active Listening
Knowledge Areas
  • Administrative
  • Customer and Personal Service
  • Mathematics
Core tasks
  • Present clear and concise explanations of governing rules and regulations.
  • Process orders for goods requested in correspondence.
  • Compose correspondence requesting medical information and records.
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What does a Correspondence Clerk do?

Correspondence Clerks compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services.

In addition, Correspondence Clerks duties may include gathering data to formulate reply and preparing correspondence.

What kind of tasks does a Correspondence Clerk perform regularly?

Correspondence Clerks are often responsible for overseeing or executing some or all of the following tasks:

  • Maintain files and control records to show correspondence activities.
  • Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Route correspondence to other departments for reply.

The above responsibilities are specific to Correspondence Clerks. More generally, Correspondence Clerks are involved in several broader types of activities:

Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

What is a Correspondence Clerk salary?

The median salary for a Correspondence Clerk is $38,400, and the average salary is $40,070. Both the median and average roughly describe the middle of the Correspondence Clerk salary range, but the average is more easily affected by extremely high or low salaries.

Many Correspondence Clerks earn significantly more or less than the average, due to several factors. About 10% of Correspondence Clerks earn less than $28,010 per year, 25% earn less than $33,350, 75% earn less than $45,930, and 90% earn less than $54,570.

Between the years of 2020 and 2030, the number of Correspondence Clerks is expected to change by -2.9%, and there should be roughly 700 open positions for Correspondence Clerks every year.

Median annual salary
$38,400
Typical salary range
$28,010 - $54,570
Projected growth (2020 - 2030)
-2.9%

What personality traits are common among Correspondence Clerks?

Interests

Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.

Compared to most occupations, those who work as a Correspondence Clerk are usually higher in their Conventional and Enterprising interests.

Correspondence Clerks typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Also, Correspondence Clerks typically have moderate Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Values

People differ in their values, or what is most important to them for building job satisfaction and fulfillment.

Compared to most people, those working as a Correspondence Clerk tend to value Relationships, Independence, and Support.

Most importantly, Correspondence Clerks moderately value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.

Second, Correspondence Clerks moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.

Lastly, Correspondence Clerks moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.

Psychological Demands

Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.

In order to perform their job successfully, people who work as Correspondence Clerks must consistently demonstrate qualities such as attention to detail, cooperation, and dependability.

Below, you'll find a list of qualities typically required of Correspondence Clerks, ranked by importance:

Attention to Detail
Job requires being careful about detail and thorough in completing work tasks.
Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity
Job requires being honest and ethical.
Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

What education and training do Correspondence Clerks need?

Working as a Correspondence Clerk usually requires a high school diploma.

Correspondence Clerks need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.

Educational degrees among Correspondence Clerks

  • 7.0% did not complete high school or secondary school
  • 34.3% completed high school or secondary school
  • 26.7% completed some college coursework
  • 10.5% earned a Associate's degree
  • 18.0% earned a Bachelor's degree
  • 2.8% earned a Master's degree
  • 0.7% earned a doctorate or professional degree

Knowledge and expertise required by Correspondence Clerks

Correspondence Clerks may benefit from understanding of specialized subject areas, such as administrative, customer and personal service, or mathematics knowledge.

The list below shows several areas in which most Correspondence Clerks might want to build proficiency, ranked by importance.

Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Important Abilities needed by Correspondence Clerks

Correspondence Clerks must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.

For example, Correspondence Clerks need abilities such as written comprehension, written expression, and oral comprehension in order to perform their job at a high level. The list below shows several important abilities for Correspondence Clerks, ranked by their relative importance.

Written Comprehension
The ability to read and understand information and ideas presented in writing.
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.

Critical Skills needed by Correspondence Clerks

Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.

Correspondence Clerks frequently use skills like writing, reading comprehension, and active listening to perform their job effectively. The list below shows several critical skills for Correspondence Clerks, ranked by their relative importance.

Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.

What is the source of this information?

The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.

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