Also known as Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator, Correspondence Representative, Correspondent, Dispute Specialist, Office Technician, Technical Clerk
Also known as Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk
Correspondence Clerks compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services.
In addition, Correspondence Clerks duties may include gathering data to formulate reply and preparing correspondence.
Correspondence Clerks are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Correspondence Clerks. More generally, Correspondence Clerks are involved in several broader types of activities:
The median salary for a Correspondence Clerk is $38,400, and the average salary is $40,070. Both the median and average roughly describe the middle of the Correspondence Clerk salary range, but the average is more easily affected by extremely high or low salaries.
Many Correspondence Clerks earn significantly more or less than the average, due to several factors. About 10% of Correspondence Clerks earn less than $28,010 per year, 25% earn less than $33,350, 75% earn less than $45,930, and 90% earn less than $54,570.
Between the years of 2020 and 2030, the number of Correspondence Clerks is expected to change by -2.9%, and there should be roughly 700 open positions for Correspondence Clerks every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Correspondence Clerk are usually higher in their Conventional and Enterprising interests.
Correspondence Clerks typically have very strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Also, Correspondence Clerks typically have moderate Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Correspondence Clerk tend to value Relationships, Support, and Independence.
Most importantly, Correspondence Clerks moderately value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Correspondence Clerks moderately value Support. Occupations that satisfy this work value offer supportive management that stands behind employees.
Lastly, Correspondence Clerks moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Correspondence Clerks must consistently demonstrate qualities such as attention to detail, cooperation, and dependability.
Below, you'll find a list of qualities typically required of Correspondence Clerks, ranked by importance:
Working as a Correspondence Clerk usually requires a high school diploma.
Correspondence Clerks need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with this occupation.
Correspondence Clerks may benefit from understanding of specialized subject areas, such as administrative, customer and personal service, or mathematics knowledge.
The list below shows several areas in which most Correspondence Clerks might want to build proficiency, ranked by importance.
Correspondence Clerks must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Correspondence Clerks need abilities such as written comprehension, written expression, and oral comprehension in order to perform their job at a high level. The list below shows several important abilities for Correspondence Clerks, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Correspondence Clerks frequently use skills like writing, reading comprehension, and active listening to perform their job effectively. The list below shows several critical skills for Correspondence Clerks, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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