Also known as Activities Concierge, Certified Concierge, Chef Concierge, Club Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Personal Assistant
Also known as Activities Concierge, Certified Concierge, Chef Concierge
Concierges assist patrons at hotel, apartment, or office building with personal services.
In addition, Concierges may take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Concierges are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Concierges. More generally, Concierges are involved in several broader types of activities:
The median salary for a Concierge is $32,380, and the average salary is $35,310. Both the median and average roughly describe the middle of the Concierge salary range, but the average is more easily affected by extremely high or low salaries.
Many Concierges earn significantly more or less than the average, due to several factors. About 10% of Concierges earn less than $23,440 per year, 25% earn less than $27,300, 75% earn less than $40,540, and 90% earn less than $52,020.
Between the years of 2020 and 2030, the number of Concierges is expected to change by 19.9%, and there should be roughly 6,000 open positions for Concierges every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Concierge are usually higher in their Social and Enterprising interests.
Concierges typically have strong Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Also, Concierges typically have strong Enterprising interests. Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Concierge tend to value Relationships, Independence, and Achievement.
Most importantly, Concierges very strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Concierges moderately value Independence. Occupations that satisfy this work value allow employees to work on their own and make decisions.
Lastly, Concierges moderately value Achievement. Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Concierges must consistently demonstrate qualities such as attention to detail, integrity, and cooperation.
Below, you'll find a list of qualities typically required of Concierges, ranked by importance:
Concierges often have training in vocational schools, related on-the-job experience, or an associate's degree.
Concierges usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with this occupation.
Concierges may benefit from understanding of specialized subject areas, such as customer and personal service, administrative, or administration and management knowledge.
The list below shows several areas in which most Concierges might want to build proficiency, ranked by importance.
Concierges must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Concierges need abilities such as oral comprehension, oral expression, and speech clarity in order to perform their job at a high level. The list below shows several important abilities for Concierges, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Concierges frequently use skills like service orientation, social perceptiveness, and active listening to perform their job effectively. The list below shows several critical skills for Concierges, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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