Also known as Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist
Also known as Computer Specialist, Computer Support Specialist, Computer Technician
Computer Support Specialists provide technical assistance to computer users.
In addition, Computer Support Specialists
Computer Support Specialists are often responsible for overseeing or executing some or all of the following tasks:
The above responsibilities are specific to Computer Support Specialists. More generally, Computer Support Specialists are involved in several broader types of activities:
The median salary for a Computer Support Specialist is $52,690, and the average salary is $57,000. Both the median and average roughly describe the middle of the Computer Support Specialist salary range, but the average is more easily affected by extremely high or low salaries.
Many Computer Support Specialists earn significantly more or less than the average, due to several factors. About 10% of Computer Support Specialists earn less than $32,830 per year, 25% earn less than $40,730, 75% earn less than $68,500, and 90% earn less than $88,940.
Between the years of 2020 and 2030, the number of Computer Support Specialists is expected to change by 8.9%, and there should be roughly 54,800 open positions for Computer Support Specialists every year.
Career interests describe a person's preferences for different types of working environments and activities. When a person's interest match the demands of an occupation, people are usually more engaged and satisfied in that role.
Compared to most occupations, those who work as a Computer Support Specialist are usually higher in their Realistic, Investigative, and Conventional interests.
Computer Support Specialists typically have strong Realistic interests. Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Also, Computer Support Specialists typically have strong Investigative interests. Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Lastly, Computer Support Specialists typically have strong Conventional interests. Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Computer Support Specialists typically have moderate Social interests. Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
People differ in their values, or what is most important to them for building job satisfaction and fulfillment.
Compared to most people, those working as a Computer Support Specialist tend to value Relationships, Working Conditions, and Achievement.
Most importantly, Computer Support Specialists strongly value Relationships. Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment.
Second, Computer Support Specialists strongly value Working Conditions. Occupations that satisfy this work value offer job security and good working conditions.
Lastly, Computer Support Specialists strongly value Achievement. Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment.
Each occupation brings its own set of psychological demands, which describe the characteristics necessary to perform the job well.
In order to perform their job successfully, people who work as Computer Support Specialists must consistently demonstrate qualities such as attention to detail, dependability, and cooperation.
Below, you'll find a list of qualities typically required of Computer Support Specialists, ranked by importance:
Computer Support Specialists often have training in vocational schools, related on-the-job experience, or an associate's degree.
Computer Support Specialists usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with this occupation.
Computer Support Specialists may benefit from understanding of specialized subject areas, such as computers and electronics, customer and personal service, or telecommunications knowledge.
The list below shows several areas in which most Computer Support Specialists might want to build proficiency, ranked by importance.
Computer Support Specialists must develop a particular set of abilities to perform their job well. Abilities are individual capacities that influence a person's information processing, sensory perception, motor coordination, and physical strength or endurance. Individuals may naturally have certain abilities without explicit training, but most abilities can be sharpened somewhat through practice.
For example, Computer Support Specialists need abilities such as oral comprehension, written comprehension, and oral expression in order to perform their job at a high level. The list below shows several important abilities for Computer Support Specialists, ranked by their relative importance.
Skills are developed capacities that enable people to function effectively in real-world settings. Unlike abilities, skills are typically easier to build through practice and experience. Skills influence effectiveness in areas such as learning, working with others, design, troubleshooting, and more.
Computer Support Specialists frequently use skills like reading comprehension, active listening, and speaking to perform their job effectively. The list below shows several critical skills for Computer Support Specialists, ranked by their relative importance.
The information provided on this page is adapted from data and descriptions published by the U.S. Department of Labor, Employment and Training Administration under the CC BY 4.0 license. TraitLab has modified some information for ease of use and reading, and the U.S. Department of Labor, Employment, and Training Administration has not approved, endorsed, or tested these modifications.
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